Contact information
π Concierge Email Support β Available 24/7
For all enquiries, please contact our customer care team at:
sippitybrands@outlook.com
Our inbox is monitored around the clock.
Each message is handled with care, attention, and a personalised touch.
To ensure the smoothest experience, please include:
β’ Your full name
β’ Your order number
β’ A short description of your enquiry
β’ Photos or screenshots (if applicable)
Every enquiry is treated with priority, and responses are typically sent within 24 hours.
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π¬ Live Chat β Instant Assistance, Any Time
Your SippityCup experience includes a luxury live chat service directly on our website.
Through our chat box, you can:
β’ Receive instant product guidance
β’ Get real-time order and tracking updates
β’ Request help with returns or exchanges
β’ Ask questions about care, colours, or gifting
β’ Connect with a support agent at any time of day or night
If our agents are momentarily busy, you may leave a message β your query will be answered as soon as possible.
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π Availability
Our customer care operates continuously:
Monday β Sunday: 24 hours a day
Public Holidays: Closed
Enquiries made during public holidays will be addressed on the next business day, with full priority.
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π¦ Order & Delivery Assistance
For support with shipping, Aramex tracking, or delivery updates, please provide:
β’ Your order number
β’ Your tracking number
β’ Any relevant photos for delivery concerns
This allows our team to assist you quickly and efficiently.
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π Returns, Exchanges & Product Support
If you require help with a return, exchange, or product concern, our concierge team will walk you through each step with clarity and ease.
Simply email us with:
β’ Photos of the product and packaging
β’ Your order number
β’ A brief explanation of the issue
All requests are handled in line with our Strict 7-Day Return Policy.
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π Our Commitment
SippityCup is based in South Africa, offering nationwide delivery and a premium customer experience from the moment you place your order to the moment it arrives.
Every message, every request, and every customer is treated with respect, care, and the luxury service our brand stands for.